Player Support
Contact & Response Commitment
We provide 24/7 support, offering quick assistance for payment, account, and in-game issues.
Support Email
support@radiantarcade.com
Typically responds within 24-48 hours.Compliance & Payments
compliance@radiantarcade.com
Handles payment disputes, refunds, and security reviews.Phone
+65 8888 2222
Weekdays 10:00 - 19:00 (UTC+8).Payment & Refund Process
Payment Channels
Plans to integrate credit cards, Apple Pay, Google Pay, and major local wallets.
Refund Timeframe
Digital goods can be refunded within 14 days, must not be over-consumed and comply with policy.
Processing Time
Feedback within 48 hours of receiving application, refunded to original payment method within 3-10 business days after confirmation.
Disputes & Appeals
Provide ticket number and order number, we will coordinate with payment institutions and card issuers to complete verification.
Security & Privacy
We follow data minimization principles, collecting only the minimum information necessary to complete services.
Data Protection
Uses TLS transmission, encrypted storage of sensitive fields, hierarchical access control.
Risk Control & Anti-Cheat
Device fingerprinting, abnormal behavior monitoring and ban procedures, protecting payments and fair competition.
Parental Controls
Supports spending limits and reminders, allows account closure or payment method freezing.