Refund Policy

Last Updated: 2025-12-15

Scope

Applies to subscriptions and virtual items purchased through the Radiant Arcade platform (excluding any physical goods).

Refundable Cases

• Within 14 days of payment, and virtual items have not been overused or consumed.
• Technical issues preventing service access, confirmed by support team.
• Duplicate charges or obvious unauthorized transactions.

Non-Refundable Cases

• Virtual items have been heavily consumed or created significant game advantages.
• Account bans due to user violations (cheating, refund abuse).
• Exceeds policy time limit or unable to provide order and account verification information.

Application Process

1. Email support@radiantarcade.com with order number, account and problem description.
2. Receive feedback within 48 hours; if additional materials are needed, we will explain.
3. After confirmation, refund will be processed within 3-10 business days via original payment method.

Disputes & Verification

For dispute requests from banks or card organizations, we will cooperate to provide order, usage and anti-fraud records, and work with payment institutions to complete verification.

Contact Us

Customer Service: support@radiantarcade.com
Compliance: compliance@radiantarcade.com